Frequently Asked Questions
Everything you need to know about the world's best pizza surface.
What makes Baking Steel better than a traditional pizza stone?
Baking Steel has a much higher thermal conductivity than ceramic, allowing it to transfer heat to your dough up to 18 times faster. This results in a crispier crust and a more professional rise in a standard home oven.
How do I clean and maintain my Baking Steel?
Simply scrape off any burnt food with a bench scraper and wipe with a damp cloth. Because it is seasoned like cast iron, you should avoid using soap and ensure it is completely dry before storing to prevent rust.
Can I use my Baking Steel on a grill or stovetop?
Yes! The Baking Steel is incredibly versatile and can be used as a griddle on gas stovetops or as a high-performance surface on both charcoal and gas grills.
How long does shipping take within the United States?
Most orders are processed within 2-3 business days. Depending on your location, standard shipping typically takes 5-7 business days via UPS or FedEx.
What is your return policy?
We offer a 30-day return policy for unused products in their original packaging. Please note that customers are responsible for return shipping costs due to the significant weight of the steel.
Does the Baking Steel come pre-seasoned?
Yes, all of our Baking Steels arrive pre-seasoned with a proprietary blend of oils, so they are ready to use right out of the box.